In sophisticated businesses—in which you’re selling promises as well as products—HOW your clients experience interactions with your people informs WHAT they trust…and the likelihood they’ll do business with you.
In Exactly!, The Most Important Word in Sales, client-facing representatives, teams and leaders learn the skills, tools and processes needed to expertly engage clients (and colleagues)—to solve problems, identify opportunities, differentiate themselves and their solutions, and close sustainable business.
Since 1985, Molly has trained and coached tens of thousands of client-facing professionals, teams and leaders in consultative and collaborative selling, presentation skills, networking, negotiating, meeting facilitation, and sales management. Her functional responsibilities have included: sales representative (many times over); sales leader (with P&L, ROI and planning accountabilities); course designer (with a uniquely powerful approach); meeting facilitator; training facilitator; key note speaker; founding entrepreneur and business owner. Among her most treasured certifications is her Leadership & Transformation Certificate from the Hendricks Institute on Conscious Living & Conscious Loving Skills. The company Molly started in 2008, ProImpress, is a women-owned design-and-deliver learning consultancy focused on client-facing effectiveness training for global organizations. WBENC certification is pending.