MasterClasses for Sales Success
Accelerating Sales Team Performance & Results
“Nothing is neutral in a client-facing interaction. Read that again!”
~ Molly Sargent
Common Sense Skills Are Not Common Practice…
HOW your clients experience interactions with your Trusted Advisors and Teams informs WHO and WHAT they trust… and the likelihood they’ll do business with you.
Strong client engagement & problem-solving skills are vital for your success…
And That Hurts Your Business
reps coached on closing deals
reps coached on long-term relationship skills
-Zendesk (2023)
A Learning Approach That Redefines Success!
Impact your learner experience with online convenience, instructor-led coaching, and our “baked in” peer-coaching curriculum.
Proven & Relevant
Award-winning content & tools that align with your business imperative
Over 40,000 Trusted Advisors & Sales Leaders
Our client collaborations keep us sharp, relevant & results-focused
Engaging Hybrid Delivery
Combines virtual, in-person & self-paced “touchpoints”
Grounded in sound, adult learning theory
Extensive experience in what shifts behavior
Leader Involvement
Leader participation shows that the learning is strategic
Leaders as Coaches increase team practice accuracy
Leaders as Color Commentators increase skills relevance
Enhanced Sales Culture
Your teams engage in drama-free, guided, peer-feedback
Peers practice new skills in real-world client situations
Leaders gain a significant, self-sustaining ROI
Four Timeless & Essential Competencies
Our Sales Success MasterClasses™ focus on the key, client-facing moments when your Sales Teams succeed (or fail) to earn trust, build relationships, and close business.
MasterClasses for Sales Leaders, Trusted Advisors & Teams
MASTERCLASS ONE
Mastering Authentic Influence™
Designed to help intact, client-facing teams earn client trust, build long-term relationships, and win sustainable business by tapping into nuanced skills that authentically connect you to clients… and set you apart from your competition.
Nuanced Sales Skills for Client-Facing Teams
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⦿ Master nuanced skills inside a consultative selling framework
⦿ Add value and build trust at every moment of every client interaction
⦿ Ask strategic questions that increase credibility and provoke insightful discussion
⦿ Listen at a nuanced level to understand a client’s most authentic buying patterns and needs
⦿ Present rezzzonant, relevant messaging that stands out in a competitive environment
⦿ Comfortably convert client resistance to close short-term sales and win long-term trust
⦿ Give and get feedback as peers to build habits and sustain your training ROI
⦿ Project confidence and competence as an indispensable resource to clients
Presenting Yourself & Your Ideas with Impact™
MASTERCLASS TWO
Craft Compelling Content & Deliver with Confidence
Craft and deliver compelling presentations with credibility and confidence, engage dynamic audiences from one to one hundred, handle tough questions, and influence your audience to take action.
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⦿ Understand the anatomy of a persuasive message–structured, not scripted
⦿ Recognize specific behaviors, techniques and language that contribute to clarity and engagement
⦿ Learn how EQ and BQ (neurology & body language) influence perceptions of your message
⦿Involve audiences with engaging facilitation, Q&A, effective visuals, and sharing the mic
⦿ Craft and practice real-world presentations using new skills
⦿ Give and receive feedback with peers
Dynamic Team Problem-Solving™
MASTERCLASS THREE
When you need to surface the best ideas of your expert team, coordinate a plan for client interactions, or get unstuck in a sales process that feels fruitless, the ability of your team to problem-solve collaboratively makes all the difference.
Harnessing The Brilliance of the Team — from problem to plan
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⦿ Recognize and appreciate how differences in thinking styles contribute to more creative problem-solving and more sustainable resolutions
⦿ Explore the processes, skills and principles of the Problem-Solving Pathway—from Problem to Plan
⦿ Learn how Emotional Intelligence (EQ) and Gut Sense (BQ) can make (or break) group interactions
⦿ Practice—with feedback—those critical skills needed to fully engage the best thinking of expert resources and teams, and achieve optimal outcomes
⦿ Leverage the talents of the team of internal resources through collaborative, coordinated actions that translate into sales team efficiencies and customer satisfaction
Getting work done through others requires Sales Leaders to master a multitude of practical skills for coaching, mentoring, and leading in order to positively impact the core performance of their people.
Leader as Coach™
MASTERCLASS FOUR
Inspiring & Influencing Excellence… and Results!
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⦿ Deliver authentic yet affirming coaching and feedback
⦿ Commit to efficient, consistent coaching practices
⦿ Embody and inspire integrity, confidence and persuasiveness
⦿ Move their teams consistently through a pathway for solving problems
⦿ Cultivate a sales culture consistently capable of delivering needed results
⦿ Cultivate a sales culture that fosters diverse thinking while minimizing drama
Schedule a call with Molly to discuss which Learning Journey
is best suited for you and your team!
Not Sure Which MasterClass to Choose First?
Activating Our Integrated MasterMethods
How Our SALES SUCCESS MasterClasses™ Work
Our decades of partnering with World-Class Sales Leaders proved over and over how these MasterMethods—including our MasterClasses—work in concert to optimize how Trusted Advisors and Teams build relationships and win business in competitive, commoditized markets.
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A six-week series of virtual, team training-and-coaching sessions with a ProImpress MasterCoach, running alongside eight modules of self-paced, online skills training.
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A one-day, “all hands” team session—designed to be a capstone event at the completion of the six-weeks of virtual coursework—in which Trusted Advisors and Subject Experts apply their comprehensive learning to real world client challenges with discussions, skill drills, and feedback from the ProImpress MasterCoach, their Sales Leaders and peers. (*virtual option)
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A 1-hour, virtual training, plus three brief, self-paced modules, that prepare your Sales Leaders to productively support the MasterClass experience of their people—in the role of practice coach and “reality check” influencer—keeping the learning relevant and ensuring it gets applied to real-world client work; this Leader role begins during the MasterClass experience and continues in the Onsite Intensive and the Practice Playground™ experiences.
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Three simple, self-paced modules “baked into” the overall MasterClass experience, which show all members of your sales culture how to operate effectively in a Peer-to-Peer Learning Culture—including, how to give and get feedback, and avoid drama in the process.
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A subscription-based, online community of practice & connection that, when deployed as a 12-month group membership, ensures that your Sales Teams continue to apply new skills, form new habits, and sustain their competitive edge! The year-long Practice Playground™ experience provides monthly skill-building webinars with “Hot Seat” coaching, an online library of evergreen content, “office hours” in ChatRooms, and exclusive community content.
Frequently Asked Questions
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Short answer: YES! Think about it this way: in baseball, every player has access to the same equipment — a bat, a ball, a base and a glove – but it’s HOW a player uses that equipment that determines if he wins. Analogously, our Sales Success MasterMethod focuses on habituating common sense skills — the “equipment” of selling — that don’t happen to be common practices. Based on our experience with over 20,000 Trusted Advisors and Sales Leaders of all professional levels, it’s safe to say that the skills and tools of the Sales Succes MasterMethod rezzzonate (yup, that spelling is intentional) (learn more) with every level of client-facing professional and leader. In our decades of experience, not much has changed over the years in terms of WHAT skills bring success in client-facing interactions; it’s still the stuff of effective listening, questioning, presenting, overcoming resistance, et cetera. But the difference lay in HOW these skills are nuanced and applied to secure the win. Just like in baseball!
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Immediate Impact, Lifelong Value: Our sales training is designed for practical application. Concepts, resources, and techniques can be put to use right away, offering tangible results. Moreover, they retain their value for a lifetime, ensuring ongoing success and growth.
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The Sales Success MasterMethod is designed as a hybrid combination of delivery modalities — self-paced, social, virtual, in-person. Each of these is deployed along the Learning Journey to optimize the impact of the various touchpoints, while also considering factors like: cost, ease of implementation, and ideal engagement of the learner at each point along path. Visit our Course Overview page to learn more about how the MasterMethodTM optimally deploys modalities of learning along the Learning Journey.
Happily, new learning technologies, along with updated standards for compliance, mean we all have more cost effective, efficient and sustainable approaches for delivering high-impact coaching and training to the field! Just so, our MasterMethod Learning Journey leverages the best of the best:
Online — Self-paced, modular lessons and a library of downloadable tools and resources can be accessed remotely, asynchronously, and on the learner’s device-of-choice; this modality keeps costs low for teaching core processes and skills, while also enabling learners to choose convenient times to tap in;
Social — A Community of Support and a Community of Practice are key to learning, providing the echo-effect of group Q&A, and affording Peers and Leaders with on-going access to skills modeling, team practice, peer feedback, and collective visibility and accountability;
Virtual — Weekly Team Coaching Sessions and monthly Spotlight Coaching forums invite Trusted Advisors and Leaders to put the SALES SUCCESS concepts into action, and to receive nuanced feedback — from leaders, peers, and a MasterCoach — which ensures that the skills are practiced accurately; hybrid modalities to Our library of sales training resources and solutions offers self-paced modules and a community for engaging with peers. Beyond classroom training, we provide in our resource library downloadable tools, assignments, peer-coaching, leader-led tips, and abundant social media content
In-person — The Head-to-Habit Practice Intensive