Frequently Asked Questions

The ProImpress SALES SUCCESS MasterMethodTM is specifically designed to evolve into a long-term Community of Practice as part of an engaged Sales Coaching Culture. This means that where other programs see a learning loss over time, our programs establish a foundation of practice, in which teams and leaders learn to give and get feedback, and avoid the distraction of drama. Instead of a refresh, future engagements with ProImpress deepen your team’s cultural commitment to on-going, Head-to-Habit™ practices, in which core skills are repeatedly applied in new selling contexts, with guided feedback from peers and leaders.

An engaged Sales Coaching Culture is the part of the MasterMethodTM that enables on-going, sustainable team learning and, therefore, ever-improving sales performance. The MasterMethodTM begins with Repetitively Training on Core Skills that lead to sales success. The goal is not to add new and new-fangled skills, though there are plenty; instead, the goal is to discover nuanced applications of those core skills that are proven to deliver results. Meanwhile, The MasterMethodTM instills standards for Involving Leaders as Coaches, and Normalizing Healthy Peer Feedback, both of which help your teams take those practical skills from “good ideas” to “standard operating procedures.”

All of these Factors in The MasterMethodTM help shift the impact of training from the heady “passive knowing” of a skill to the second-nature of an “embodied habit.” Why? In the wisdom of Aristotle (as summarized by Will Durant), “We are what we repeatedly do. Excellence, then, is not an act, but a habit!”

In the words of Bruce Lee (why not?!): “I don’t fear the man who has practiced 10,000 kicks once. I fear the man who has practiced one kick 10,000 times.” Sounds like you already understand and endorse the importance of repetition of training on core skills and the need for repeated practice of those skills, as the way for your Trusted Advisors to formulate solid habits from the learning you implement. Great, because we do, too. And we agree: it needs to be hassle-free and affordable.

That’s why the SALES SUCCESS MasterMethodTM kicks off your commitment to on-going learning with the guidance of Master Coaches from ProImpress. But our program quickly transfers responsibility to your Sales Leaders and Teams to continue the focus on habit-formation beyond the formal class-time. The MasterMethodTM supplies Sales Leaders and Peers with enhanced coaching and feedback skills, and then offers on-going access to tools that support continued learning without consultant dependency (the option exists for additional 1-1 coaching with a MasterCoach, but your success doesn’t require this higher level outside involvement). In this way, Leaders and teams become exposed — and re-exposed – to the core skills for sales success at greater and greater levels of nuance and mastery. By design, our program “sneaks in” these extra coaching skills through our Spinach in the CookiesTM embedded curriculum, supplying self-sustaining standards for giving and receiving healthy feedback among your Leaders and Peers.

Short answer: YES! Think about it this way: in baseball, every player has access to the same equipment — a bat, a ball, a base and a glove – but it’s HOW a player uses that equipment that determines if he wins. Analogously, our SALES SUCCESS MasterMethodTM focuses on habituating common sense skills — the “equipment” of selling — that don’t happen to be common practices. Based on our experience with over 20,000 Trusted Advisors and Sales Leaders of all professional levels, it’s safe to say that the skills and tools of the SALES SUCCESS MasterMethodTM rezzzonate (yup, that spelling is intentional) (learn more) with every level of client-facing professional and leader. In our decades of experience, not much has changed over the years in terms of WHAT skills bring success in client-facing interactions; it’s still the stuff of effective listening, questioning, presenting, overcoming resistance, et cetera. But the difference lay in HOW these skills are nuanced and applied to secure the win. Just like in baseball!

The SALES SUCCESS MasterMethodTM has been seamlessly deployed across diverse industries, catering to Trusted Advisors, Teams and Leaders at all levels. Our MasterMethodTM was designed over years of collaboration with Fortune 100 firms in Financial Services, Professional Services, Pharmaceuticals, Media, Hospitality and more. Our tools, resources, and philosophy were built and tested to ensure their immediate relevance for client-facing teams, while our real-time implementation flexibly integrates the specific priorities of any business in which consultative selling matters. Click here to learn about the industries we’ve impacted through our SALES SUCCESS MasterMethodTM .

Coaching is the new customization! Decades of working with Trusted Advisors and cross-functional teams (and the Leaders who love them) helped us design training content that works seamlessly across relationship-focused companies. But our SALES SUCCESS MasterMethodTM goes further: in order to help your specific team, in your specific industry, with your specific client challenges, apply core skills and tools in your real-time client scenarios, we work closely with your Sales Leaders to further develop their commitment and confidence as coaches. We also invite your Leaders to be visible as Color Commentators in your team’s weekly trainings. We also show them how to normalize healthy peer–to-peer feedback as part of your robust Coaching Culture. The magic of helping you Cultivate a Coaching Culture is that your Leaders and Teams, along with our MasterCoaches, will consistently deliver healthy feedback that makes the learning land with your people!

The SALES SUCCESS MasterMethodTM is designed with an array of delivery options that flexibly fit your budget and timing requirements, while staying true to the pedagogy of what works in an adult learning journey. We use high-engagement touchpoints — in-person – hybrid (in-person and online) and online — which matches the learner journey with the most cost-effective, sustainable learning with optimal skill adoption and business success. Our library of sales training resources and solutions offers self-paced modules and a community for engaging with peers. Beyond classroom training, we provide in our resource library downloadable tools, assignments, peer-coaching, leader-led tips, and abundant social media content. Visit our Course Overview page to learn more about the options for course delivery.

The SALES SUCCESS MasterMethodTM is designed as a hybrid combination of delivery modalities — self-paced, social, virtual, in-person. Each of these is deployed along the Learning Journey to optimize the impact of the various touchpoints, while also considering factors like: cost, ease of implementation, and ideal engagement of the learner at each point along path. Visit our Course Overview page to learn more about how the MasterMethodTM optimally deploys modalities of learning along the Learning Journey.

Happily, new learning technologies, along with updated standards for compliance, mean we all have more cost effective, efficient and sustainable approaches for delivering high-impact coaching and training to the field! Just so, our MasterMethodTM Learning Journey leverages the best of the best:

Online — Self-paced, modular lessons and a library of downloadable tools and resources can be accessed remotely, asynchronously, and on the learner’s device-of-choice; this modality keeps costs low for teaching core processes and skills, while also enabling learners to choose convenient times to tap in;

Social — A Community of Support and a Community of Practice are key to learning, providing the echo-effect of group Q&A, and affording Peers and Leaders with on-going access to skills modeling, team practice, peer feedback, and collective visibility and accountability;

Virtual — Weekly Team Coaching Sessions and monthly Spotlight Coaching forums invite Trusted Advisors and Leaders to put the SALES SUCCESS concepts into action, and to receive nuanced feedback — from leaders, peers, and a MasterCoach — which ensures that the skills are practiced accurately; hybrid modalities to Our library of sales training resources and solutions offers self-paced modules and a community for engaging with peers. Beyond classroom training, we provide in our resource library downloadable tools, assignments, peer-coaching, leader-led tips, and abundant social media content

In-person — The Head-to-Habit Practice Intensive

Expect comprehensive support and interaction from our instructors. ProImpress instructors are experienced professionals skilled in fostering authentic connections. They bring a wealth of expertise to guide and mentor you effectively. You’ll receive personalized sales coaching, feedback, and regular engagement throughout your learning journey.

Our training is meticulously tailored to address your specific sales challenges while infusing practical strategies and fostering genuine connections in your interactions. Our 'head to habit' approach ensures concepts are supported by immediate resources, allowing you to put them into practice and refine them with continued use.

Upon completion of our sales training programs, you'll continue to have access to the materials for one year from your initial registration date.

Our Sales Success MasterMethod training programs cover a comprehensive range of topics, including effective selling techniques, impactful presentations, team problem-solving, fostering team collaboration, and empowering leadership involvement. Visit our Course Overview or jump into specific solutions for teams or individuals.

Immediate Impact, Lifelong Value: Our sales training is designed for practical application. Concepts, resources, and techniques can be put to use right away, offering tangible results. Moreover, they retain their value for a lifetime, ensuring ongoing success and growth.

We believe in continuous support. After your sales training, you'll find a wealth of ongoing sales resources and updates available here on the ProImpress website, providing you with the solutions you need to keep refining your practice and the sales coaching culture of your business. We’re committed to helping you stay ahead in the field.

The SALES SUCCESS MasterMethodTM extends far beyond sales. Its positive impact ripples through all relationships, both personal and professional, enriching them for a lifetime. For more on applying our principles to various aspects of life, explore our materials at MollySargent.com to explore resources on how to listen to understand and speak to be heard in love and life.